Help When You Need It

Whether you’re just getting started or need help with a transaction, we’re here for you.
CBI Monie offers real-time support through multiple channels because your business can’t afford delays.

Merchant Support

  • POS device setup

  • Wallet and payout issues

  • Dashboard and app troubleshooting

Live Chat
FAQ Page
Support
Support

Agent & Super Agent Support

  • Agent onboarding issues

  • Commission tracking

  • Device allocation and reporting

Submit an Agent Query

Technical Support

  • API errors or integration help

  • Sandbox or developer portal issues

  • Dashboard and app troubleshooting

Visit Developer Zone
Support
Support

Compliance & KYC Enquiries

  • KYC re-submission

  • AML/CFT guidelines

  • Data protection and regulatory issues

Self-Service Resources

  • Merchant App Guidet

  • POS Device Manual

  • Refund & Reversal Process

  • API Documentation

Support

Need something urgent?
Call us directly.

Start Chat
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